In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the provision of the Company’s stated products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. We do not store credit card details nor do we share customer details with any 3rd parties.


We comply to the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Personal data is kept as secure as possible, while payment information is only processed & stored in a third party PCI compliant location.


We will charge your account for payment upon receipt of your order. If your order cannot be fulfilled within 30 days we will give you the option to cancel or amend your order. We accept no liability if a delivery is delayed because you did not give correct payment details. If you do not make full payment for the goods at the time of ordering we shall not be able to confirm your order. This does not affect any other rights we may have. All goods remain the property of the Company until paid for in full.

Cancellation Policy

According to EU regulations, our customers have the right to cancel within seven days of receipt of the goods from Cocoa Hernando. If the customer does cancel their order, they will have their payment refunded once the goods are returned. All items must be returned unused, in their original condition and from the country that the order was delivered to. Items must be returned to 2, The Coach House, 108a Tollington Park, London, N4 3RB. A cancellation acknowledgement will be issued by return email.  A refund will be issued to the purchaser as soon as possible and at a maximum of 30 days.

Termination of Agreements and Refunds Policy

If we are unable to fill the order due to lack of stock or to inability to deliver to the requested delivery address we will notify you by email and recredit the purchases on your bank card as soon as possible and at a maximum of 30 days.  Additional compensation will not be offered. A refund will be issued upon proof of purchase and can only be made to the purchaser of the goods.


All orders are subject to acceptance and availability. If the items you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.


Our liability for delivered products which are either damaged, defective or insufficient quantity or not what you ordered will be no more than stated here:

– We will rectify any shortage of goods.

– We will replace any defective or damaged goods.

– We will supply the correct product which was originally ordered.

– We will refund the full amount paid by the customer for the products.

– We will offer no compensation. You are responsible for the import or export of purchased goods. You are also entitled to your full consumer statutory rights.

Product Information

The products are not permitted for resale without prior agreement.

Product Delivery

Delivery is charged extra to the cost of the product & details are available under ‘Additional Information’ on each product page. Products will be delivered to the address supplied at the time of order. All deliveries are sent within 24 hours of being ordered & are sent first class via Royal Mail. If we are unable to deliver to a particular location, you will be notified immediately. We will not be responsible for goods failing to arrive on time nor any damage to the delivered goods caused by events beyond our reasonable control.

We also reserve the right to delay deliver if we see fit, for example if delivery is due during extreme climatic conditions.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


We use cookies on our website. A cookie is an element of data that is sent by a web server to a web browser, and which may then be sent back to the server each time the browser requests a page from the server. Cookies are used to identity and track users as they navigate different pages on a website, and to identify users returning to a website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company is a registered trademark in the United Kingdom.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our ‘Contact’ link on our website, via company literature, the company’s stated telephone or mobile telephone numbers.

Cocoa Hernando is registered in the UK, Number 7954289, registered office Unit 8, Bridge Street Mills, Union St, Macclesfield, Cheshire, SK11 6QG, UK.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Cocoa Hernando 2015 All Rights Reserved