HOW SOON DO YOU SEND OUT ORDERS?
We guarantee to send out all orders within 24 hours of receiving them.
WHAT IS YOUR REFUND POLICY?
According to EU regulations, our customers have the right to cancel within seven days of receipt of the goods from Cocoa Hernando. If the customer does cancel their order, they will have their payment refunded once the goods are returned. All items must be returned unused, in their original condition and from the country that the order was delivered to. Items must be returned to 2, The Coach House, 108a Tollington Park, London, N4 3RB.
WHERE DO YOU DELIVER TO?
The UK, Europe & the US. Delivery within the UK is a standard £3.50, £5.00 to Europe & £7.50 to the US.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
WHAT TYPES OF CURRENCY DO YOU ACCEPT?
We currently accept British Sterling.
WHERE DOES THE NAME COCOA HERNANDO COME FROM?
The name was inspired by Hernando Cortez, the famous Spanish explorer, who was also apparently the first man to bring chocolate to Europe.